Do you Have what it take to be a Philippines Call Center Agent?

A lot of Filipinos have already considered working in a Philippines call center. And this is perfectly acceptable. There is definitely a lot of perks when one decides to work in a Philippines call center. For one thing, you can be entry level or you do not even need have finished college to work in a Philippine call center. All that one needs is the right stuff and good English speaking skills and you will become a definite candidate to be accepted in a call center. However, this is actually a big misconception. Not all call center jobs are easy. And not everyone can get in. There are many other details that one needs to keep into account.

First of all, just because one can speak fluent English, it does not mean that one is already a good Philippines call center candidate. One also needs to be able to process English speaking skills quite well. This means that one must be an excellent communicator who can quickly comprehend what the caller needs and issues are. One also needs to have a neutral English accent. Those who speak with a heavy accent and with bad pronunciation will have a difficult time getting into a call center. This is because it may get in the way of the communication process. Fortunate for us Filipinos, our English accent is a lot more neutral as compared to other countries. And this can also be developed and improved through training.

Secondly not all call center accounts are the same. This means that there are different skills that are required per project. One might have to do a lot of computations in some accounts. Computer literacy is a must as well as typing skills for any Philippines call center agent. Some accounts such as trouble shooting accounts also really on technical knowledge.