Call Center in the Philippines: The Worst Types of Callers

There are many annoying callers. When you work at a call center in the Philippines, you get to meet them all. But there are annoying customer callers, and then there are really bad callers. These are the types that you would dread to have.

The time Consumers
In every call center in the Philippines or anywhere else, there will always be a time limit set for the call center agent. Generally, each call should just amount to five to ten minutes each. When an agent takes to long to close calls that consumes time and money. It also means that the agent might not be that capable of handling explanations and what-not. But there are time consumers out there that just break one’s track record. Those callers who ask about everything, who are too chatty, or who are clueless and undecided are usually the culprits.

Lost in Translation
There are people who are lost in translation. This means that they either have very incomprehensibly thick accents, or they have very bad English, or both. This is one tough challenge for anybody who works in a call center. There is just almost no chance for an agent to make this call go smoothly.

Angry
This perhaps needs no explanation. A lot of callers call angry because those who are having problems with their product or service are the ones with the most reason to call.

Angry and Irrational
This is the deadliest combination of them all. This is very different from people who are merely angry. The angry people, you know have some reason why they are angry. However, those who are angry and irrational are just enough to make any agent from call center in the Philippines or anywhere else to want talk back. Imagine if a person yells and cusses you on the phone while spouting irrational statements. It is truly the worst type of caller.